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28.12.20

On December 15, 2020, the Verkhovna Rada of Ukraine adopted in the second reading and as a whole the draft Law of Ukraine “On the State Budget of Ukraine for 2021”. This law is particularly interesting because it deals with the financing of important national programs which directly affect the rights of internally displaced persons and victims of armed conflict.

It will be appropriate to compare the expenditure parts of both the Law of Ukraine “On the State Budget of Ukraine for 2020” (Annex 3) and the Law of Ukraine “On the State Budget of Ukraine for 2021” (Annex 3). In connection with the COVID-19 global pandemic in April and for the rest of 2020, the Law of Ukraine “On the State Budget of Ukraine for 2020” was substantially amended, which resulted in redistribution of funds between different governmental programs.

It is necessary to take into comparison the changes in the expenditure part of the state budget for 2020. The texts of the draft law on the state budget for 2021 for the first reading and after the proposals processing for the second reading are also a subject for comparison.

So what’s new in the law on the state budget for 2021, how is it comparable with a similar law for 2020 in the context of internally displaced persons and armed conflict?

The key changes are:

  • Increased funding for the state program for the payment of monetary compensation to victims, whose houses (apartments) were destroyed as a result of an emergency caused by the armed aggression of the Russian Federation to 114 million UAH.
  • Subventions from the state budget to local budgets for the implementation of measures to support the conflict-affected territories in eastern Ukraine were increased to 125 million UAH.
  • A new state program has been introduced to ensure proper and safe conditions for entry and exit to the temporarily occupied territories of Ukraine –  267 million UAH.
  • New program for the reintegration of youth from the temporarily occupied territories of Donetsk and Luhansk regions, the temporarily occupied territory of the Autonomous Republic of Crimea and the city of Sevastopol – 30 million UAH (although such a program appeared only between the first and second readings).
  • Lack of funding for the “Affordable Housing” state program (it was reduced with the April State Budget amendments and will not be renewed in 2021).
  • Lack of funding for subventions from the state budget to local budgets for the implementation of the project “Housing for Internally Displaced Persons”.

For more information, see the comparison table (in Ukrainian).

Another change that can significantly affect the rights and interests of a large number of people is the lack of funding for measures to implement court decisions guaranteed by the state.

According to the draft Law of Ukraine “On the State Budget of Ukraine for 2021”, which was submitted for the first reading, 200 million UAH was provided for the implementation of this program. However, based on the results of the consideration of the draft law in the second reading and in general, the allocation of funds for the implementation of court decisions was abolished altogether.

The problem of non-enforcement of court decisions in Ukraine is not an isolated one. More than half of the judgments of the European Court of Human Rights against Ukraine concern non-enforcement of court decisions for which the authorities in Ukraine are responsible. Implementing these decisions requires a lot of resources. Funding has been clearly insufficient in recent years. For example, in 2016 – 144,757 UAH, in 2017 – 500 million UAH, in 2018 – 500 million UAH, in 2019 – 600 million UAH, in 2020 – 600 million UAH.

This trend, as well as the lack of significant steps to address the enforcement of judgments has not gone unnoticed by the Committee of Ministers of the Council of Europe, which adopted an Interim Resolution on this issue on 1 October 2020.

At the same time, it should be noted that this year (for 10 months) more than 250 million UAH were accrued for IDP pensions, of which more than 35 million UAH were paid. Last year, the corresponding figures were almost three times higher. 

It takes many months of lawyer’s work to help enforce such court decisions. It is almost impossible for people to protect their rights in court alone. Displaced persons and victims of the conflict are plaintiffs in many disputes with material claims. In fact, next year these people will have no possibility to enforce court decisions in their favor, or even simply to cover the court fee.

Considering the already adopted Law of Ukraine “On the State Budget of Ukraine for 2021” we can conclude that there are some positive changes in the financing of compensation for destroyed housing, as well as ensuring proper conditions of entry/exit to or from the temporarily occupied territories.

Nevertheless, it seems that the issue of housing provision for internally displaced persons, as well as the enforcement of court decisions in which the state is the defendant is not a priority for the government in the coming year.

28.12.20

Recently, an internally displaced person (IDP) who lives with two underage daughters in a dormitory in the Novomoskovsk district of the Dnipropetrovsk region applied to the Dnipro office of the Right to Protection CF. Their previous residence, although renovated at the beginning of the mass relocation of IDPs from the conflict zone, already required significant investment. Moreover, relations with other residents of the dormitory were strained (as it is usually in the places of compact settlement).

The family was non-conflicting but other people who lived with them under one roof seemed to enjoy quarrels. The woman was worried that this situation had a negative effect on her daughter, because the child’s psyche could not abstract from the negative. One day she decided to change her life. The woman contacted the Dnipro office of the Right to Protection CF to find out about the possibilities of resettlement and the necessary actions. Colleagues provided her with all the necessary information about available community housing, government housing programs, and temporary housing facilities in the area.

The family made the choice taking into account that it is better for them to live near the city of Dnipro, where the eldest daughter studies. So the family moved to a dormitory in the Chumaky village in the Dnipropetrovsk region, which is 40 minutes from the regional center. This facility has the status of temporary housing and was renovated as part of a UFSI project with the assistance of KfW Bank.

Housing

Now the woman is satisfied with the changes in her life: the dormitory is renovated, has all the necessary furniture and appliances. Her eldest daughter studies in Dnipro and lives in a student dormitory, but on all weekends and holidays she hurries to a new home to the family.

The Dnipro team of the Right to Protection hopes that the changes will bring only the positive to the lives of a family!

21.12.20
Raising awareness in the Eastern Ukraine communities about the housing possibilities for IDPs

Right to Protection continues to share information on the housing possibilities for internally displaced persons (IDPs) to the Amalgamated Territorial Communities (Hromadas) in Ukraine (Hromadas). 

With the support of the U-LEAD with Europe Program, our specialists organized online consultations, where representatives from Hromadas learn about the specifics of the procedure of receiving governmental financial assistance (subventions) to purchase housing for IDPs. Recently, on December 15 and December 17, Right to Protection also organized consultations for communities in Donetsk and Luhansk regions.

«For Right to Protection CF, long-term housing solutions for IDPs are a main priority. That’s why, starting next year, we will begin to implement a number of activities on this matter in Donetsk and Luhansk regions. At the moment, we want to draw the attention of communities to the possibility of receiving subventions from the state budget to local budgets for the implementation of measures for the regional socio-economic development, »

– said Myroslava Sushchenko, head of the Right to Protection CF in Dnipro and Zaporizhia.

Consultation event for representatives of Donetsk region communities

Consultation event for representatives of Donetsk region communities

30 representatives of the amalgamated territorial communities of Donetsk region joined the consultation event, which took place on December 15.

  • Maksym Alekseenko-Lemovsky, Chief Specialist of the Department for Formation and Implementation of Housing Policy of the Ministry for Reintegration of the Temporarily Occupied Territories of Ukraine told the participants about the procedure and conditions for providing subventions from the state budget to local budgets as well as about the Temporary Housing Funds for IDPs. 
  • Myroslava Sushchenko spoke in detail about the structure, peculiarities of the development and approval of the Local Target Program for IDP housing opportunities, as well as about the procedures for creating a Temporary Housing Fund, provision of such housing for the use of IDPs, including the apartments purchase on the secondary market.

At the end of her speech, Ms. Myroslava called on the communities to consider participating in the competition for a state subvention for socio-economic development of the territories.

«Through provision of housing, you have an opportunity to attract new residents to your communities. And if those residents will also be industry professionals, this will result in rise of employment rate, and accordingly – more tax revenues to the local budget, »

– said Myroslava Sushchenko, head of the Right to Protection CF in Dnipro and Zaporizhia. .

The event was also attended by the representatives of international organizations, who spoke about their activities and the possibility to receive international technical assistance for the socio-economic development of the communities.

  • Iryna Bystrytska, Legal Protection Adviser at the United Nations High Commissioner for Refugees in Mariupol, spoke about the work of UNHCR.
  • Oleksandr Radionov, a leading financial expert on the United Nations Central Emergency Response Fund in Ukraine spoke in detail about the achievements of projects in the Donetsk region and future possible UNDP projects.
  • Galyna El Khatri, Chief Community Development Consultant of the South-Eastern Regional Office of the Ukrainian Social Investment Fund, introduced the participants to the projects and activities of the USIF.

Online meeting of capable and effective territorial communities of Luhansk region

Online meeting of capable and effective territorial communities of Luhansk region

Another consultation event took place on December 17, but this time – for the communities of Luhansk region. In total, about 20 representatives of communities in the region joined the event.

The main topic was the same: receiving the subventions for the establishment of the IDP Temporary Housing Fund. Speakers on the event helped the participants to learn more and understand the nuances and the most common mistakes to consider while preparing documents for receiving the subvention.

  • Christoph Bo, Senior Security Adviser at the UNHCR Eastern Office spoke about the activities of the Office on the matter of assistance to the internally displaced persons in Ukraine, as well as about the achievements of 2020 and the priorities for 2021.
  • Maksym Alekseenko-Lemovsky, Chief Specialist of the Department for the Formation and Implementation of Housing Policy of the Department for Social and Humanitarian Policy and Internally Displaced Persons of the Ministry for the Reintegration of the Temporarily Occupied Territories of Ukraine described in detail the mechanism for providing subventions from the state budget to local budgets.
  • Olena Prykhodko, Head of the Kharkiv Regional Office of the Right to Protection CF discussed with the participants the specifics of providing the housing for temporary use from the housing funds to IDPs.
  • Babchenko Oleksiy, head of the Civil-military administration in Zolote and the village of Katerynivka in Popasna district of the Luhansk region shared his experience in obtaining and implementing a subvention.

«In Luhansk oblast, there are only 2 examples of amalgamated Hromadas that have successfully received a subvention, and those are the Starobilsk and Zolote. We hope that their experience will inspire other communities as well. Great example is Zolote. City is located near the contact line, has been destroyed before and still has problems due to hostilities. Despite this, the motivation and resources were found to obtain a subvention to provide internally displaced persons with housing. This is very inspiring that there is already an understanding in the Hromadas that IDPs are not a burden, but a powerful resource that can be transformed into the driving force for the community development,» 

– told Olena Prykhodko, head of the Luhansk regional office of the Right to Protection CF.

The consultation event was organized by the Luhansk Regional Office of the Right to Protection CF jointly with the Luhansk Regional Office of the U-LEAD with Europe Program.

16.12.20

To the President of Ukraine

Volodymyr Zelenskyy

 Dear Volodymyr Olexandrovych!

We, the non-governmental human rights sector organizations who work with the protection of the rights of victims of the armed conflict in Ukraine, with the fullest respect for You express our demand not to narrow the scope of the National Strategy for Human Rights.

Adopted through the Decree of the President of Ukraine in 2015, the National Strategy in the field of human rights needs to be updated. In the summer of 2020, the Ministry of Justice of Ukraine began work on developing amendments to the Strategy and drafting the Action Plan for its implementation. Representatives of the human rights NGO sector in Ukraine and international partners were involved in the work.

During October, the Directorate for Strategic Planning and European Integration of the Ministry of Justice of Ukraine held a series of meetings of thematic groups to develop an Action Plan for the implementation of the National Strategy in the field of human rights for 2021-2023.

The Coalition of Non-Governmental Organizations Concerning the Protection of the Rights of Persons Affected by the Armed Conflict in Ukraine submitted proposals to the Action Plan, which includes about 90 measures for overcoming the negative consequences of the armed conflict caused by the armed aggression of the Russian Federation and to protect, ensure and exercise the rights of internally displaced persons and residents of the occupied territories, those who live near the contact line in Donetsk and Luhansk regions, persons deprived of liberty as a result of the armed aggression of the Russian Federation against Ukraine, persons who have disappeared in unknown circumstances and members of their families.

The proposals were prepared and sent by experts from the NGO Sector Coalition and were partially taken into account. In particular, the Ministry of Justice proposes to combine the protection of internally displaced persons, residents of the temporarily occupied territories and residents of the so-called “gray zone” in one group – victims of armed aggression in Ukraine. At the same time, according to the logic of the Ministry of Justice, the categories of persons who disappeared during the conflict or who were deprived of personal liberty as a result of the armed conflict are not considered victims.

However, although the text of the draft amendments to the National Strategy for Human Rights includes some proposals submitted by NGOs, the draft Action Plan for the implementation of the National Strategy ignores these proposals.

Due to the fact that not all the measures planned for 2020 were implemented, NGO Sector proposed to update some of the measures and add new ones that would simplify access to education, administrative services, pensions, social benefits, intensify the process of land demining, introduce an evaluation mechanism of the needs of internally displaced persons and ensure the process of permanent financing of housing programs for IDPs.

Unfortunately, instead of developing high-quality and effective measures, the Ministry of Justice has chosen to focus on steps that are easier to implement and less conflicting to agree with other ministries. In particular, most of the measures proposed by the Ministry relate to the development and submission of draft regulations, although the drafting of regulations alone does not change the situation with human rights in Ukraine.

Such a plan, even if fully implemented, will not lead to the achievement of the goals set by the Strategy, which in turn will result in withdrawal of Ukraine’s movement towards a democratic state governed by the rule of law. Instead, the draft of the updated Action Plan, which focuses on regulatory activities, transforms the document into a formal and technical one, focused exclusively on quantitative indicators and does not introduce systemic changes.

We once again draw attention to the fact that the adoption of certain regulations does not necessarily lead to ensuring the realization of human rights and freedoms. Moreover, the decision to adopt them is the power of Parliament, as the National Strategy is a document that shows the intentions and specific actions of public authorities in certain areas.

We, the non-governmental human rights sector organizations who work with the protection of the rights of victims of the armed conflict in Ukraine, call to take into account the provided proposals and develop amendments to the National Strategy for Human Rights, as well as to the Action Plan for its implementation, taking into account the real needs of all categories of victims of the conflict caused by the armed aggression of the Russian Federation.

We emphasize that in the process of proposal for the Action Plan preparation we relied on our experience in the field of protection of the above mentioned persons and indicated their specific needs, that are not taken into account in the Ministry of Justice broad framework of the National Strategy.

Annex – proposals for amendments to the National Human Rights Strategy.

NGO “Civil holding “GROUP OF INFLUENCE”

KrymSOS NGO

ZMINA Human Rights Center

Right to Protection CF

Stabilization Support Services in Ukraine CF

Vostok SOS CF

Crimean Human Rights Group (CHRG)

01.12.20

On November 26, 2020, the Right to Protection CF, an executive partner of the United Nations High Commissioner for Refugees in Ukraine (UNHCR) hosted an online School of Migration Law.

Law students from different cities and different universities of Ukraine had the opportunity to join the event, during which they were introduced to such concepts as “asylum seeker”, “recognized refugee”, “person in need of additional protection in Ukraine” and “stateless person”, and also received information on the legislation of Ukraine, which regulates the status of such persons in Ukraine.

Participants of the Migration School also had the opportunity to communicate with representatives of asylum seekers, refugees and stateless persons in Ukraine, hear their personal stories, as well as learn about problems and difficulties they face often .

«The main purpose of the Migration School was to provide students with theoretical and practical information on the protection of the rights of recognized refugees, asylum seekers and stateless persons in Ukraine, as well as to acquaint them with the practice of asylum seekers in the ECtHR. All participants were active and asked lots of questions to our lawyers, as well as wished the Migration School to be held more often»,

– summed up Oleksandra Lukyanenko, the lawyer at Right to Protection CF

R2P expresses sincere gratitude to all the students who joined the online School!

Whole 3-hour video of the event is available for viewing

26.11.20

On November 24 within the framework of the Council of Europe project «Internal Displacement in Ukraine: Building Solutions» Presentation of a special report of the Verkhovna Rada Commissioner for Human Rights Liudmyla Denisova «Realization of the right for housing for IDPs» was held in the online format. 

Event was e-attended by international experts and researchers in the field of human rights, representatives of international organizations and ombudsmen, MPs, members of the government of Ukraine and relevant committees of the Verkhovna Rada. 

Elina Shishkina, Advocacy Coordinator of the Right to Protection CF, also joined the discussion where she spoke about the problem of lack of funding for Affordable Housing and the Loan at 3% programs for 2021 (These programs provide an opportunity for IDPs to acquire housing), as well as on the work of commissions on compensation and implementation of the mechanism for payment of compensation for damaged or destroyed in armed conflict housing, which is provided by the Resolution №767 of the Cabinet of Ministers of Ukraine .

«The right of internally displaced persons to acquire housing and the opportunity to sell it, as well as the right to receive compensation for the housing damaged or destroyed in the result of an armed conflict should remain a key element of state policy» 

– said Elina Shishkina.

Earlier we reported that R2P jointly with civil society organizations, prepared and published an open appeal to the Budget Committee of the Verkhovna Rada and the Government of Ukraine on the need to finalize the draft budget for 2021 before the second reading and provide funding  for the listed above programs.

Live streaming recording of the online presentation is available:

YouTube 

Facebook

26.11.20

On October 3, 2020, the European Court of Human Rights ruled in case №33137 / 16 (Lyudmyla Mykolayivna KANDYBA and Others against Ukraine), which was published on November 19 and caused a whirlwind of contradictory information both in the media and among human rights activists.

The case concerned a complaint by 7 applicants from Luhansk alleging a violation of their rights to receive various “social benefits, such as pension or child benefits” in the temporarily occupied territory (hereinafter – TOT), namely the violation by Ukraine of Articles 6 and 13 of the Convention and Article 1 of Protocol No. 1 to Convention (hereinafter – the Applicants).

Circumstances of the case

The case was related to the Resolution of the Cabinet of Ministers of Ukraine (hereinafter – CMU) №595 of 07.11.2014 “Some issues of financing budget institutions, making social payments to the population and providing financial support to certain enterprises and organizations of Donetsk and Luhansk regions” (hereinafter – Resolution №595).

We will remind that according to some provisions of this resolution, it was forbidden to carry out financing of budgetary payments in the territories which were not controlled by authorities of Ukraine. These payments were to be resumed only after the return of these territories under the control of the official authorities.

At the end of 2014, the Applicants filed a lawsuit with the National Court declaring Resolution №595 invalid, declaring the CMU’s inaction to ensure social benefits and pension obligations for residents of the temporarily occupied territories unlawful starting in July 2014. Although the Court does not indicate the case number, it can be concluded that this is a well-known case №826 / 18826/14.

By the decision of the court of first instance of 11.02.2015 the claim was partially satisfied, paragraph 2 of the Resolution №595 was canceled (the rest of the Resolution did not directly affect the rights of the plaintiffs, so the court reasonably rejected the claim in this part). In addition, the court dismissed the remaining claims on the grounds that the CMU was not a proper defendant in the dispute, which was also justified and lawful under national law, as social and pension payments were made by social security territorial bodies of the Pension Fund of Ukraine (hereinafter – PFU), respectively.

The Court of Appeal upheld the decision of the Court of First Instance on 2 April 2015, dismissing the appeals of both the applicants, the defendant and third parties (some ministries and the PFU). On May 22, 2015, the said decision was published in the Official Newspaper of Ukraine as part of the process of appealing against legal acts. 

In June, the Supreme Administrative Court of Ukraine (then the Court of Cassation in Administrative Cases) suspended the execution of the contested decisions at the request of the cassators (CMU and the Ministry of Finance), which is common practice in such disputes, but on October 16, 2015 stopped the review of the case and left the decisions of courts of previous instances without changes.

The applicants lodged numerous complaints demanding that the court’s decision be complied with, which, in their view, should have led to the continuation of their social and pension benefits. The European Court of Human Rights lists the addressees of the Applicants’ appeals and their responses, which are as follows: the responsible authorities did not pay social and pension benefits to the Applicants, although the court’s decision to annul paragraph 2 of Resolution №595 came into force.

It should be noted that the repeal of the normative act or its part does not lead to the automatic continuation of payments or other, desirable for the applicants, the behavior of the defendants. However, in the present case the applicants did not bring actions directly against those authorities responsible for making the payments, focusing on proving the obligation of the various authorities to make those payments precisely in pursuance of the judgment in decision 826 / 18826/14.

In addition, 3 out of 7 Applicants filed a lawsuit with the Kyiv District Administrative Court demanding to declare the Cabinet of Ministers of Ukraine decision in the above-mentioned case illegal. In their opinion, the very continuation of their social and pension benefits should have been the result of the execution of the court decision.

This claim was (expectedly) denied by the court of appeal at the end of 2019 and upheld the court’s previous decision (as the Court notes, the decision was not appealed in the court of cassation – paragraph 28 of the Decision).

While reviewing the case, the European Court also drew attention to the case law on the protection of the rights of IDPs and TOT residents to receive pension benefits, citing the case law №227 / 2158/17, which was directly accompanied by lawyers of the Right to Protection CF. The court, which established the right of a TOT resident who had never been an IDP to receive a pension.

The position of the Court

The Court emphasized that the applicants had not applied to the domestic courts with applications for payments continuation. However, the filing of such actions could have led to a “reasonable chance of success” (see paragraph 53 of the judgment). The Court accepted the Government’s argument that the partial annulment of Decree №595 should not have led to an automatic resumption of payments to the Applicants (see paragraph 54 of the Judgment) and required additional measures on the part of the Applicants (appeals to the relevant sides). The applicants did not claim that such appeals would be too burdensome for them (see paragraph 55 of the judgment).

The Court therefore declared the applications of 6 of the 7 applicants inadmissible.

Another of the applicants, according to the Court’s judgment, moved to the controlled territory, received his full payments and lost contact with the Court (accordingly, his complaint was removed from the list of cases).

Consequences

Thus, the European Court of Human Rights has not stated that Ukraine should not pay social and pension benefits. The decision in the case is not a decision on the merits of the dispute, but the European Court of Human Rights has repeatedly pointed out that before applying to it, applicants must use the available means of defence at the national level. The responsibility for the correct choice and exhaustion of these remedies rests undoubtedly on the applicants and their lawyers, and haste in applying to the European Court of Human Rights is never justified.

Right to Protection CF protects the rights of citizens not only in national courts but also in the European Court of Human Rights, but filing complaints in Strasbourg without the use of national remedies are rare exceptions, as our successful case law shows that most violations can be remedied in Ukrainian courts.

Of course, the issue of non-enforcement by the state is open and painful, but this does not relieve potential applicants from the obligation to bring actions before national courts before applying to the European Court of Human Rights. Furthermore, in the present case the Court does not put forward the applicants’ arguments that the filing of the relevant actions would be an ineffective remedy, which most likely indicates the absence of such arguments.

We are confident that the European Court of Justice will soon express its position on the right of TOT residents to receive social and pension benefits and the corresponding obligation of the state to create effective and affordable mechanisms for making such benefits. We expect this position to be positive for the applicants. In many respects, the outcome of the case, as we see, depends on the correct choice of both the legal strategy and the lawyers who will implement it.

09.11.20

Zoya Yehorivna was born in 1954. The woman lived in Luhansk and worked in greenhouses. But it was only until 2014. When the armed conflict broke out, the woman was forced to move to Ukrainian-controlled territory. Unfortunately, Ms. Zoya lost her passport during the evacuation. At that time it was already extremely dangerous to return to the occupied city to try searching for it .

The woman tried to renew passport on her own, but was always refused by the Migration Service because she did not have any documents. Zoya Yehorivna had no relatives who could confirm her identity. In result, Ms. Zoya was not able to prove that she is a citizen of Ukraine, as all information about her place of residence and work remained in the temporarily occupied territories.

Zoya Yehorivna still strives to receive a passport. For her, this is not just a confirmation of identity, but also a document which is necessary to obtain medical services. The woman has problems with health, but due to lack of documents she cannot undergo treatment and register as a person with disability.

Today Ms. Zoya lives in her acquaintances house in Ukrainian village near the demarcation line. As the woman told our colleagues, she still believes that one day she will finally be holding her passport in hands.


In support of the United Nations High Commissioner for Refugees (UNHCR) Global Campaign to Combat Statelessness #IBelong (#Яісную) The Right to Protection CF tells stories of 5 different people who have faced the problem of statelessness in Ukraine. In fact, there are thousands of such stories across the country. And they all bring together completely different people who, under certain circumstances, live without documents. We want to address this issue and help solve it!

12.10.20

Right to Protection CF and E-Governance for Accountability and Participation have officially launched their first common development – a chatbot for Internally Displaced Persons. It was presented yesterday, on the 8-th of October 2020 at the conference in Kyiv, Ukraine.

Main feature of the bot is to provide people with ability to get legal information and assistance they require 24/7, from anywhere. Chatbot was developed for not just the IDPs, but for all the people affected by the conflict in Eastern Ukraine, as well as the residents of temporarily occupied territories of Ukraine and boundary territories, controlled by the Government of Ukraine.

The instrument is available on two platforms, popular in Ukraine – Viber and Telegram. During the press conference, Snaver Seithalilev, the Deputy Minister for Reintegration of the Temporarily Occupied Territories of Ukraine on Digital Development, Digital Transformations and Digitization noted that the new service will be very useful and easy-to-use because it requires no installation of any other software except one of the messengers. Daria Lysenko, the Project Manager at «Right to Protection» mentioned the main advantages of the instrument in comparison to other similar legal aid services as it’s availability and convenience, that it’s made by experts in the Field of Law, with an option to contact a real person for case if the problem is not listed in the bot and also the ability to collect analytics that might be helpful to get insights of the problems people face, as well as to be able to report these problems to the government institutions.

Anyone can test-drive and use the «Legal Assistant for IDPs» chatbot by scanning the QR code on the picture below, or just following the links for the preferred messenger (VIBER / TELEGRAM)

The recording of the launch event is available on YouTube

The project is implemented jointly with the e-Governance for Accountability and Participation (EGAP) Program, implemented by the East Europe Foundation and the Innovabridge Foundation in partnership with the Ministry of Digital Transformation of Ukraine and funded by the Swiss Agency for Development and Cooperation.