Overview of the amendments to the housing provision procedure for temporary accommodation of IDPs

25.01.21

On December 23, 2020, the Government amended the Procedure for Provision of Temporary Use of Housing from Housing Funds for Temporary Accommodation of Internally Displaced Persons, approved by the Resolution of the Cabinet of Ministers of Ukraine № 582 of June 26, 2019 (hereinafter referred to as the “Procedure”). Changes came into force on December 30, 2020.

The team of the CF “Right to Protection” has analyzed the document. So, what are the main changes?

1. Abolition of Requirements on the Term of a Person’s Registration in the Unified Information Database on Internally Displaced Persons

The abolition of requirements on the term of a person’s registration in the Unified Information Database on Internally Displaced Persons (hereinafter – the “Information Base”) with a certain social protection authority, as a precondition to providing residence for temporary accommodation, may be viewed as one of the most important amendments to the Procedure.

According to the previous version of clause 6 of the Procedure, an internally displaced person had to apply for registration as a citizen in need of housing from the housing funds for temporary accommodation (the “Registration”) to an authorized body within the area of service of a certain social protection authority, where such person has been registered in the Information Base during a year.

Similarly, as set out in the previous version of the second paragraph of clause 1 of the Procedure, the internally displaced persons and their family members were provided with accommodation at a place of actual residence / stay within the service area of the relevant authorities where they have been registered in the Information Database during a year.

Currently, the IDPs are no longer required to be registered in the Information Base by a certain social protection authority for a period of one year in order to start the process of Registration and obtaining accommodation for temporary residence.

Are there any changes to the accommodation location rules?

No, the rules governing the place of application for Registration and the territory where the temporary accommodation is granted have not been amended.

As previously, according to clause 6 of the Procedure, the application shall be submitted “to the relevant administrative services center or the relevant local self-government body, and in their absence – to the relevant civil-military administration (hereinafter – the authorized bodies) within the service area of the social protection authority where they are registered in the Unified Information Database on Internally Displaced Persons.”

Similarly, the second paragraph of clause 1 of the Procedure sets out that the residence premises are provided to the internally displaced persons “at the place of actual residence / stay within the service area of the district, district in the city state administrations in Kyiv, executive bodies of city councils, in which the said persons and their family members are registered in the Unified Information Database on Internally Displaced Persons.”

In addition, under clause 2 of the Procedure on the Formation of Housing Funds for Temporary Residence of the Internally Displaced Persons, approved by the Resolution of the Cabinet of Ministers of Ukraine № 582 of 26.06.2019, which has not been further amended, “residence premises from the funds must comply with the sanitary and technical requirements and be located within an administrative-territorial unit (district, city, district in the city, town, village) at the place of actual residence / stay of an internally displaced person.”

Therefore, in view of the above, the territory where the temporary accommodation may be granted still remains limited and directly depends on the service area of the authorities in which the internally displaced persons are registered in the Information Base. Providing them with possibility to obtain residential premises anywhere in Ukraine, where such premises are available, will require further amendments to the legislation.

2. Extending the Term for Resolving on Registration

The term for the authorized bodies to resolve on Registration / refusal in Registration of an internally displaced person, set out in clause 18 of the Procedure, has been extended. Previously this period constituted 10 days. Now the relevant decision must be approved by the authorized body within 30 calendar days from the date the housing commission on registration of the internally displaced persons and granting residential premises to internally displaced persons for temporary accommodation (hereinafter – the “Commission”) provides its conclusion in respect of a person.

3. De-registration of the Internally Displaced Persons

Introducing the grounds for De-registration of an internally displaced person (i.e., excluding a person from the list of citizens in need of housing from the housing funds for temporary accommodation) is one of the most crucial novelties included in the Procedure.

According to clause 20 of the Procedure, the grounds for De-registration are as follows:

application of an internally displaced person for De-registration;

change of the place of residence by a person;

cancellation of the certificate on registration of a person as an internally displaced person on grounds set out in part 1 of Article 12 of the Law of Ukraine “On Ensuring the Rights and Freedoms of the Internally Displaced Persons”;

failure to receive a move-in permission (housing order), without a valid reason, within 30 calendar days, or a failure to notify, within the same term, about the valid reasons preventing them from receiving a move-in permission;

submission of deliberately false information that formed the grounds for Registration.

Particular attention in this case should be paid to the matters of untimely obtaining the move-in permission, as well as the failure to timely notify the authorized bodies on the valid reasons preventing a person from receiving it.

According to the Procedure, the decision on De-registration must indicate its grounds and may be challenged in court.

However, the question of notification of the internally displaced person on his / her De-registration remain unclear. Unlike the provisions of clause 19 of the Procedure, which directly define the term and manner of notifying the IDPs on their Registration / refusal in Registration, the Procedure does not establish the manner and terms for notifying a person on his/her De-registration. Resolving this matter will require approval of further amendments to the Procedure.

4. Move-in Permission Obtaining Issues

Amendments to clause 30 of the Procedure providing for extension of the list of people entitled to receive the move-in permission will have a positive impact.

Previously the Procedure permitted its obtaining only by the person, to whom it was issued. However, now it may also be received by the authorized representative of an internally displaced person based on a written power of attorney certified in the manner set forth by law.

New rules introduced by clause 30 of the Procedure also establish that “when an internally displaced person or his/her authorized representative has not received a move-in permission within 30 calendar days, without a valid reason, or has not notified, within the same period of time, about the valid reasons preventing them from receiving the move-in permission, they shall be deprived of the right to obtain the property move-in permission, and the internally displaced person shall be deprived of the right to move in the premises, which shall not deprive the internally displaced person of the right to re-apply for registration.” This also forms grounds for holding a meeting of the Commission in order to resolve on allocation the relevant premises to other internally displaced persons.

According to the Procedure, reasons that do not depend on the will of the internally displaced person or his/her authorized representative are considered valid.

5. Priority Criteria for the Allocation of Premises to the IDPs

The priority of providing housing to internally displaced persons is determined based on the number of points scored by the relevant person / family, in accordance with the scoring system established by the Procedure.

As previously established, the points are accrued according to the criteria stipulated by the Procedure. They include (i) the priority criteria, according to which the points are scored to a family with the highest indicator (e.g., families with two children – 26 points; families with one child – 25 points; families including expectant mothers – 24 points), and (ii) general criteria, according to which the points are scored in case there are relevant grounds (e.g., large families – 2 points per family; families with incapable persons – 2 points per family; persons authorized to perform the functions of the state or local self-government from among the internally displaced persons – 3 points per person).

However, the amendments to clause 25 of the Procedure stipulate that the authorized body may approve a list of additional general criteria, the total number of points for which may not exceed 20 points per family.

Thus, it is necessary to note that additionally establishing various general criteria by some of the authorized bodies may potentially result in the loss of equality in treating the internally displaced persons in Ukraine and providing more favorable treatment to certain categories of IDPs.

6. Extension of Term of the Premises Use

As previously, clause 32 of the Procedure sets out that the residential premises are provided to the internally displaced persons in temporary use for the period of up to one year, which may be extended for the next period in case their status does not change and unless they acquire another place of residence.

For this purpose, a person must file an application (the name of the application was changed to the “application for extension of the term of granting the residential premises from the housing funds for the temporary accommodation of the internally displaced persons”), together with the documents set out in clause 8 of the Procedure, with the authorized body.

The deadline for submitting the application has been changed. Currently, it must be submitted to the authorized body not later than 60 calendar days prior to the expiration of the premises use agreement (previously it had to be filed not later than 30 calendar days prior to the agreement expiration date).

The Commission must consider the application not later than 50 calendar days prior to the expiration of the premises use agreement and notify the applicant in writing on its conclusion. The authorized body will resolve on extension of the term of granting premises for the temporary accommodation, based on the Commission’s conclusion, not later than the expiration date of the relevant agreement (the restriction “within two working days from the date of receipt of the conclusion of the commission” was excluded from the Procedure).

7. New Grounds for the Pre-Term Termination of the Agreement on Granting Residential Premises

The list of grounds for the Commission to resolve on the pre-term termination of granting the premises to IDPs for temporary accommodation, set out in clause 45 of the Procedure, was extended and now includes the following:

– in case an IDPdoes not reside in the premisescontinuously for more than a half of the term for which the premises use agreement was made. This fact shall be evidenced by the information provided by the Ministry of Internal Affairs, Administration of the State Border Guard Service of Ukraine, National Police, as well from other executive bodies, on the return of the relevant person to the temporarily occupied territories of Donetsk and Luhansk Regions, the Autonomous Republic of Crimea and Sevastopol, other communities where the state authorities of Ukraine do not temporarily exercise their powers, or relocation of the person abroad.

Earlier we told that our colleagues from the Severodonetsk office participated in the Work meeting on the amendments to the resolution on housing for IDPs.

22.01.21

20 million UAH in 2020 and 114 million UAH in 2021 were included in the state budget to pay compensation to people whose property was destroyed as a result of the conflict in eastern Ukraine. Among those who have been compensated are nine clients of the Right to Protection CF.

Decisions on the compensation payments are made by specially created commissions. They include representatives of the regional state administration and non-governmental organizations. Eight meetings of such commissions took place in December: three in Luhansk oblast and five in Donetsk oblast. According to the results of these meetings, compensation was approved in 33 cases in Luhansk region and 47 in Donetsk region.

The biggest obstacle to obtain compensation was the problem with ownership documents. Many people required legal consultation on this matter. In addition, in order to receive compensation, a person must relinquish ownership of the destroyed housing, while victims often did not want to do so due to their distrust of state institutions, which resulted in refusal to participate in the compensation procedure.

In order to monitor the work of local commissions, collect and transmit data to the regional housing and community services department and to the Ministry of Reintegration of the Temporarily Occupied Territories of Ukraine, control bodies are established at the level of district councils, such as the Volnovakha Regional State Administration. District commissions provide assistance to regional and national authorities only if the latter do not have the opportunity to apply to local commissions.

For security reasons, the commissions were unable to visit some districts of Pivdenny, Marinka, Krasnohorivka, Avdiivka, Opytne, Vodyany, Pisky, Taramchuk and Berezovo, Donetsk region, as well as some districts of Zolote-4, Luhansk region, to inspect the destroyed housing. In some cases, such as Marinka, the Joint Forces Operations (JFO) management refused to allow the inspection, while in other cases, such as Berezovo, a decision by the Joint Forces Commander is still awaited.

In December, lawyers of the Right to Protection CF worked on 49 court cases concerning access to adequate housing, land, and property. 7 cases were positively resolved by the courts of first instance and one case – negatively, 7 positive decisions came into force. In one (previously negative – ed. note) case, after successful review in the Court of Appeal it also entered into force. Another 36 cases are still being heard in the courts of first instance, 4 cases – in the courts of appeal.

In addition to this, in December 2020, the team of R2P accompanied 54 strategic lawsuits: 39 cases of compensation for destroyed and damaged housing in national courts, 14 cases in the ECtHR and one case for compensation for a house that was destroyed in fires.

33 cases were heard in the courts of first instance and one decision was in favor of our beneficiary. Courts of first instance considered two more cases on enforcement of decisions by the Court of Appeal on the compensation for destroyed housing. Three cases were heard in the Courts of Appeal, and two of them were upheld. 2 cases are being considered by the Supreme Court. Another 14 cases are considered in the European Court of Human Rights. In nine of them, the complaints were based on the fact that the partial compensation (UAH 30,000 – 100,000) awarded by the Supreme Court was inadequate and that the domestic courts had not protected the plaintiff’s property rights. Three cases were initiated regarding the lack of access to property in the temporarily occupied territory.

21.01.21

We always try to hope for the rule of law and justice in courts, but, unfortunately, this does not always happen. When our beneficiary reached the Entry-Exit Checkpoint all his money was confiscated. Two court instances, numerous petitions and almost six months of court battles – and all of this to help people return their funds for cancer treatment…

Our beneficiary is a man, a citizen of Ukraine. He lives with his wife and 4 children in Khartsyzsk, which is in the temporarily occupied territory. Man was shocked to learn that his wife was diagnosed with cancer. At first she was operated in Donetsk and then she went for further treatment to Azerbaijan. After discharge from the hospital, the woman was advised to undergo therapeutic radiological treatment in the city of Dnipro as there were no conditions or equipment for further treatment in the temporarily occupied territories.

Due to the impossibility of free crossing of the contact line due to quarantine restrictions, a written invitation was issued by a specialized hospital in Dnipro. In addition, it was stated that the woman would be accompanied by her husband and her brother, as she could not travel on her own. Therefore, permission to cross the contact line was obtained, the money was collected and so it was high time to move for the treatment to Dnipro, Ukraine.

“Stop right there! Cancer will wait…”

On the 10th of August 2020, a family of three left Khartsyzsk and moved in the direction of Novotroitske Entry-Exit Checkpoint to get to the Government Controlled Area. They had the entire amount of money for treatment in the car. The total did not exceed the allowed limit for 3 people.

NOVOTROITSKE EECP MONEY TO TREAT CANCER CONFISCATED

Since they were traveling together, the money were in the bag of the husband (our beneficiary – ed. note). But then when they arrived at the EECP their car, documents and bags were inspected. Our beneficiary showed the entire amount of money and documents from the hospital, which confirmed the purpose of the trip. But that didn’t help: an employee of the State Fiscal Service of Ukraine drew up a report on an administrative offense for the “illegal transfer of funds in excess of the established limit”. Employee of the SFSU refused an explanation that the amount was for all three people in the car, that the family is going to the Dnipro for complex treatment.

In result, all the money was confiscated. According to the family, they were left with only 250 UAH. They had to urgently borrow money from their acquaintances and then go to Dnipro. Thanks to caring people and friends, they managed to raise the required sum of money.

Monitors of the Right to Protection CF witnessed the family’s story at the EECP and advised them to apply to the organization’s office to protect their rights.

Judicial Battles

Woman and her brother soon visited the office of the Right to Protection CF in Dnipro. They told about the incident in all details and provided the medical documents. Our colleagues have made numerous legal inquiries and collected all the documents necessary to protect their interests in court.

«During the review of the case materials, an important fact was revealed. The control coupon issued at the EECP entrance was corrected. The number “3”, which indicated the number of people in the car, was corrected to “1”. Someone deliberately tried to change the fact to make it look as if our beneficiary was trying to enter the Checkpoint on his own. The report on the administrative offense also stated that the client was moving from the temporarily occupied territory in a car alone,»
– explained Vyacheslav Stasiuk, lawyer at the Dnipro office of the Right to Protection CF.

Court of Appeal of the Donetsk region in the city of Mariupol

Our lawyer then prepared a written request to close the case due to the lack of corpus delicti, because the client crossed the contact line while being accompanied by his wife and her brother, money was shared among all of them and the amount did not exceed the limit for 3 people.

However, the city court found our beneficiary guilty of violating the provisions of Part 1 of Article 204-3 of the Code of Administrative Offenses, imposed a fine and confiscated the family’s confiscated funds.

After reviewing the text of the decision, the lawyer prepared an appeal and stressed that there was clear evidence of the client’s innocence. On January 18, 2021, a regular session of the Court of Appeal of the Donetsk region in the city of Mariupol took place.

Two monitors of the Right to Protection were invited to testify in court, as they have communicated directly with all three family members during their crossing on August 10, 2020.

The fact that there were three people in the car, and not one, as stated in the coupon was proved and taken into account by the judge.

«We went through two court instances, the first one, where a negative decision was made, and the second one – our appeal, which corrected the judicial error of the court of first instance. The decision of the court of first instance was canceled and the proceedings were closed due to the absence of an administrative offense in the client’s actions,»
– commented Serhiy Halemsky, a lawyer at the Mariupol office of the Right to Protection CF.

The Court of Appeal found that the client had been unjustifiably fined and ordered to return all the confiscated money.

20.01.21

On the 15th of January a work meeting was held to discuss changes in the resolution of the Cabinet of Ministers of Ukraine on “The procedure for housing provision for the temporary residence of internally displaced persons.”

Specialists of the Civil-Military Administration of Severodonetsk, consultants of the Eastern Regional Representation of the Ukrainian Social Investment Fund (USIF), as well as our colleagues from the Severodonetsk office of the Right to Protection CF took part in the joint work.

During the meeting various issues regarding Internally Displaced Persons (IDPs) were discussed, such as those regarding the requirements to receive housing.

We thank to all our partners and colleagues for time they invested in such a productive discussion!

18.01.21

On the 15-th of January 2021 25 free antigen SARS-CoV-2 rapid tests were delivered to the Novotroitske Entry-Exit Checkpoint in Donetsk region (EECP) as it was reported from the location by our colleagues, the monitors of the Right to Protection CF.

«Medical center at EECP is open until 14:30 and depends on the traffic schedule. Therefore, those who come to the checkpoint after this time and without a smartphone will be sent to the village of Gostre for observation. Besides that, we’ve found that only two people per hour can be tested. In result, only 10-11 people per day can have antigen rapid tests free of charge. ,»
– says Kateryna Rachynska, monitor at Right to Protection CF.

Mechanism of termination of self-isolation is not worked out. According to our information, logic of actions of employees at the testing points in case of positive results of the antigen rapid test and an algorithm of work with those who cannot install the application «Vdoma» for technical reasons is still in development.

«Mechanism to cancel the requirement for self-isolation on the basis of a rapid test is being finalized, but people will still have to install the «Vdoma» app. According to the Cabinet of Ministers resolution №9 of 05.01.2021, the application should be installed by all citizens who cross EECPs (except those who do not have a smartphone), and having a test or not is a person’s choice. Everything should have been like this: application «Vdoma» + negative test = cancelled self-isolation; «Vdoma» + positive test = continuation of self-isolation until the end of 14 days observation period or a negative PCR test result; no smartphone/no app + negative test = the person goes home (though this stage has not yet been completed in practice); no smartphone/no app + positive test = observation »
told Iryna Petsko, legal analyst at the Right to Protection CF

At 11:20 a woman with a child arrived at the EECP from the Non-Government Controlled Area (NGCA). She had «Vdoma» app installed on her phone and was the first to have a free coronavirus rapid test, and in 20 minutes received a negative result. The woman was let through, but she will still have to wait for a message in the application on the removal of self-isolation until a new mechanism is established.

The situation is more complicated for a man who tried to cross the contact line without a smartphone. The State Border Guard Service of Ukraine says that they did not receive instructions to allow people without «Vdoma» application to pass. Given the current conditions, even with a negative test result person will still be sent for an observation.

We are monitoring the situation and will report all the changes. Follow us to receive most up-to-date information:

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15.01.21

Today we publish the report ‘Crossing the contact line’ for December 2020, prepared by ‘Right to Protection’. It is based on data collected during the monitoring of the situation on EECPs.

More statistical data is available on the Eastern Ukraine Checkpoint Monitoring Online Dashboard

HIGHLIGHTS:

During the month, crossing the contact line remained possible only through two EECPs: Novotroitske in Donetska Oblast and Stanytsia Luhanska in Luhanska Oblast, at a level considerably below the pre-COVID period.
In December, about 443 people were authorized to cross to the government-controlled areas (GCA) at the Novotroitske EECP and about 893 people crossed the contact line to nongovernment-controlled areas (NGCA). At Stanytsia Luhanska EECP over 21,000 people crossed the contact line to GCA and over 25,000 people to NGCA.
On 25 November, the Cabinet of Ministers adopted Resolution No. 1161 with the aim of legally regulating the procedure for crossing the contact line through temporarily closed EECP for cases of humanitarian nature. Such grounds are recognized as: return to the place of residence; family reunification; serious illness; the death of close relatives; the need to provide medicines or undergo treatment; departure from NGCA for permanent or temporary residence in another state; crossing the EECP by a child accompanied by one of the parents; crossing the EECP for the purpose of visiting an educational institution for training; the need to ensure the protection of national interests or in connection with the fulfillment of international obligations by foreign diplomats; acceptance of inheritance. No change in the crossing process was observed on the ground following the release of the resolution.
During the month of December, 8,222 vulnerable elderly persons were provided with transport support at Stanytsia Luhanska EECP by the NGO “Proliska” e-vehicle.

The document is available in English and in Ukrainian.

The report is based on the results of a survey conducted by R2P at the five EECPs to enter the NGCA and administered on a regular basis since June 2017. The survey is a part of the monitoring of violations of rights of conflict-affected populations within the framework of the project ‘Advocacy, Protection, and Legal Assistance to IDPs’ implemented by R2P, with the support of UNHCR. The purpose of the survey is to explore the reasons and concerns of those traveling from the NGCA to the GCA, as well as conditions and risks associated with crossing the line of contact through EECPs. The information collected in the survey helps identify protection needs, gaps, and trends, and provides an evidentiary basis for advocacy efforts.

14.01.21

On January 5, the Cabinet of Ministers of Ukraine updated the rules for terminating the self-isolation of persons who arrived from the temporarily occupied territories in Donetsk and Luhansk oblasts, the Autonomous Republic of Crimea, and the city of Sevastopol.

From now on, in addition to the results of PCR tests, the data of rapid tests which are performed after crossing the Entry-Exit Checkpoints (EECPs) to determine the SARS-CoV–2 antigen will be used for early termination of self-isolation. According to the new rules, testing sites for coronavirus antigen should be set up at each EECP. The Donetsk and Luhansk regional state administrations, together with the “Reintegration and Reconstruction” state enterprise, are responsible for the implementation of these regulations. However, as our colleagues, the monitors of the Right to Protection CF told us, as of January 13, no express testing points were installed at the Entry-Exit Checkpoints.

Chief Sanitary Doctor of Ukraine Viktor Lyashko noted that the rapid testing on Entry-Exit Checkpoints for citizens of Ukraine will be free of charge. According to the Ministry of Health (MOH) document (in Ukrainian – ed. note), a batch of 1.8 million rapid tests have already been distributed in the regions.

On January 12, at a meeting of the Ministry of Health with the State Border Guard Service of Ukraine agreed on the organization of testing for the detection of SARS-CoV-2 coronavirus antigen at the Entry-Exit Checkpoints. Stay tuned for new updates on our Facebook page.

We will keep you informed on the process of arrangement of testing points!

13.01.21

The Ministry of Reintegration of the Temporarily Occupied Territories has published a draft law “On the State Policy of Transitional Period” for refinement proposals and review. The document needs to be studied carefully as it is great in size and consists of 100 pages.

In draft the unification of approaches and generalization of existing legislation in the field of occupation and armed conflict in the context of the temporarily occupied territories of Ukraine are declared.

After collecting the proposals, the document will be finalized, additionally published and sent to the Verkhovna Rada of Ukraine for consideration.

Right to Protection within the Coalition of NGOs provides legal assistance to the internally displaced persons, helps them to exercise their rights and overcome the negative effects of an armed conflict. We, the Coalition, are ready to provide opinions and expert comments to journalists and stakeholders concerning this draft law.

The expert opinion and position on the draft law “On the State Policy of Transitional Period” will be published on the pages of Coalition organizations.

The Coalition consists of:

Right to Protection CF

ZMINA Human Rights Center

Crimean Human Rights Group (CHRG)

Vostok SOS CF

NGO “Civil holding “GROUP OF INFLUENCE”

NGO “KrymSOS”

NGO “DonbasSOS”

Stabilization Support Services in Ukraine CF

29.12.20

50 thousand hryvnias of personal funds in cash – that’s the exact amount of money that can be transported across the contact line. And although the Law does not restrict citizens in transporting money through the territory of Ukraine, problems still arise from time to time.

So where do the restrictions come from?

On July 14, 2020, the Ministry of Reintegration of the Temporarily Occupied Territories of Ukraine issued Order № 52 “On Approval of the List and Volumes (Value / Weight / Quantity) of Restricted or Prohibited from Transportation Across the Line of Demarcation and to / from Humanitarian and Logistics Centers goods that can be attributed to personal belongings” (hereinafter – the Order). Its rules limit the amount of money that is allowed to be transported to and from the Government and Non-Government Controlled Areas of Ukraine (hereinafter – GCA and NGCA).

The amount of cash transported from the NGCA should not exceed UAH 50,000. No explanations need to be provided to border guards about the origin of these money. If the amount exceeds UAH 50,000, it is necessary to coordinate their transfer with the representatives of the coordination center.

It is also possible to transport cash in the direction of NGCA in the amount not exceeding 50,000 UAH without the documents which confirm the origin of money.

If you transport cash in foreign currency, for example, in US dollars or euros, this amount should not exceed the established limits at the rate of the National Bank of Ukraine on the day of transportation.

So, if you need to transport cash in the direction of NGCA of Ukraine in excess of the established limits, prepare the necessary documents confirming the origin of the money beforehand. As well, if you need to transport money from the NGCA in the amount of more than 50 thousand UAH, contact the coordination center to obtain the appropriate permission.

Monitors of Right to Protection CF provide assistance

If you have additional questions or if you need free legal assistance in transporting cash across the contact line through EECPs, please contact the Right to Protection CF Hotline:

Lifecell: +380935075090

Vodafone: +380995075090

Kyivstar: +380685075090

In non-working hours, holidays and weekends you can receive the most up-to-date information and answers to all questions with «Legal Advisor for IDPs» chatbots: free of charge, instantly, anywhere and from any device with an Internet connection.

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