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Nelly Semenivna is 86.Before the war, she lived in Avdiivka, Donetsk region: the infamous events in the city forced the elderly woman to make a fateful decision on her own – to leave everything and evacuate.

Finally, Nelly Semenivna found shelter in Novomoskovsk, Dnipropetrovsk region, but she thinks about the future with tears in her eyes: she is completely alone in this city. In addition, to be left without housing, to lose everything that was created during life – quite a test for any person, and especially – at such a respectable age.

Nelly Semenivna turned to the Dnipro mobile group herself: the elderly woman needed to complete the necessary documents – her new residence place registration and obtaining the IDP status. Our heroine was extremely confused: “where to go from the very beginning? what documents are required?” – these and other questions were worrying Nelly Semenivna. Therefore, our specialists immediately came to her aid.

“The procedure took place in several stages: before visiting the Department of Labor and Social Protection – an authority that provides social support – we visited the bank branch. This was necessary in order to obtain the bank details of the payment card so that our beneficiary could later receive cash assistance for internally displaced persons. After that, we went to the social protection department, made all the relevant applications to obtain the status of an IDP and the corresponding payments”, – says Anastasia Bryantseva, Dnipro mobile psychosocial support group’s social worker.

In a week, our colleagues together with Nelly Semenivna went to the institution again, where our heroine received a ready certificate. In addition, our employees helped the woman to submit an application for financial support from “eDopomoga” – a platform that helps those who suffered from russian aggression.

“Nelly Semenivna is an extraordinary woman: she simply conquered our team with her courage and strength of spirit. We are happy that now she has all the necessary documents and will finally be able to receive the appropriate humanitarian and financial aid,” – adds Anastasia.

It will be recalled that mobile groups operate within the “Right to Protection” Charitable Foundation project “Increasing resilience and capacity to overcome difficulties by the most vulnerable households affected by the conflict in eastern Ukraine” in partnership with ACTED Ukraine.