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Electronic public services reform is currently ongoing in Ukraine. «Digitalization» has become especially relevant right now during the COVID-19 pandemic, as it allows people not to stand in long lines just to be provided with governmental services.

Mobility and possibilities of internally displaced persons (IDPs), as well as of residents of Non-Government Controlled Areas of Ukraine are limited due to different factors. For them, the online services are especially useful. 

We offer you to watch a series of thematic videos from the «Legal Advisor for IDPs» with step-by-step instructions on how to access public services in a convenient format, anywhere, anytime with only an Internet-connected device*.

*Videos are in Ukrainian language

How to receive public services online? «Legal Adviser for IDPs» explains!  Як отримати державну допомогу онлайн Відеоінструкція від Юридичного порадника для ВПО

Take an advantage of remote access to public services!

Norwegian Refugee Council in Ukraine

E-Governance for Accountability and Participation (EGAP)

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